(Interviewing Entry Level Candidates)
Q. Why are you interested in
the Travel Industry?
A."Cause I wanna Fly Free",
"Love to Travel","I want to work with
Note: If these are the Answers you receive, these
are NOT the candidates you seek.
Q.What brought you to my
A. "Dunno", "Not Sure",
(anything vague = NG)
Q.What countries have you
a. For how Long?
b. What most impressed you?
c. What least impressed you?
d. Would you recommend this country
to your friends?
Note: If they haven't been outside of the US, ask
the same questions for Cities or States.
Q.Have you ever been on
A.If answered Yes, why did you
select that particular Cruise Line or Ship?
If answered No, ask them why not? If
they answer "Cause I don't have no money",
their grammar and lack of communications skills will alert you to
know them as a "NONO".
Suggestion:Purchase a Map of
the USA or a part of the world your firm does the most business to,
ie: Europe, South America, etc. Try to get Maps that are strictly
outlines, if you can't find them, copy them and then white out the
cities, states, or countries, rivers, etc. all names should be
removed. A good and simple Test is then to ask them to place a "P"
where Paris is, a "S" where Sicily is, a "RH" where the Rhine is,
this will provide you with a strong picture of their geography skills
plus a lot more.
Note: It is very important to NEVER ask a question which can be
answered with a "yes" or a "No" answer. You must get all potential
employees to show their true colors through communications skills.
After all isn't that what every Travel Agency needs.
P. Jason King is president and founder of Yours In
Travel Personnel Agency, Inc., the nation's largest recruitment
source for the Travel Industry. You can visit their web
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